The crew was not rebooked onto Flight 3411 until 5:21 PM, 19 minutes before its scheduled departure time. The crew members were originally scheduled to take Flight 4448 at 2:55 PM, but that plane had been experiencing a significant mechanical delay. Just before 5:40 PM on April 9, 2017, after passengers had been seated in an Embraer 170 operating as United Express Flight 3411 that was still at the gate, the United Express gate agent announced that four passengers would be involuntarily removed to accommodate four Republic employees traveling to cover an unstaffed flight at another location. Dao reached an 'amicable' settlement with United on April 27, 2017, though its terms were not publicly announced. He was a paying passenger sitting on our seat in our aircraft.' Munoz's previously planned promotion to become United's chairman was delayed until May 2020 as a result of the incident. He said, 'No one should ever be mistreated this way.' In an ABC television interview, Munoz was asked, 'Do you think was at fault in any way?' Munoz responded, 'No. Two days after the incident, Munoz issued an additional statement, apologizing and promising that such an incident would never again occur on a United aircraft. Munoz and United were sharply criticized for their initial statements, and United suffered a drop in its stock price. Passenger Jason Powell asserted that Dao was not belligerent, saying instead, 'He was very polite, matter-of-fact.' Cell phone video by passenger Joya Cummings also contradicted Munoz's description of Dao as belligerent. President Donald Trump criticized United Airlines, calling its treatment of Dao 'horrible.' The next morning, then-CEO of United, Oscar Munoz, issued a statement that appeared to justify the removal of Dao, referring to 're-accommodating the customers.' Munoz also sent an email to United staff commending the crew's actions for following established procedures and referring to Dao as 'disruptive' and 'belligerent,' though this characterization contradicted passengers' accounts of the incident. Politicians expressed concern and called for an official investigation. Video of the incident recorded by passengers went viral on social media, resulting in anger over the force that was used. Flight 3411 was operated by Republic Airways on behalf of United Express, a United Airlines regional branch. United then selected four passengers for involuntary removal from the flight, one of whom was Dao, and the three other passengers agreed to leave. Prior to the confrontation, United agents offered travel vouchers to passengers to vacate their seats to make room for four deadheading Republic Airways employees, but none of the passengers accepted. Chicago Department of Aviation Security officers were called to remove him from the plane in the process, they struck Dao's face against an armrest, then pulled him, apparently unconscious, by his arms along the aircraft aisle past rows of onlooking passengers. Dao, a pulmonologist and folk musician, refused to surrender his seat when requested because he needed to see patients the following day. David Dao Duy Anh, a Vietnamese-American passenger, was injured while being forcibly removed from a fully boarded, sold-out flight to Louisville International Airport. Template:Infobox Aircraft occurrence The United Express Flight 3411 incident occurred at Chicago O'Hare International Airport, United States on April 9, 2017, when Dr. Have a news tip? Contact this reporter at. Officer Steve Rusanov said three people were transported to the hospital for observation and the FBI is investigating.Īs of publication, no serious injuries had been reported. We're grateful to our crew for handling this difficult situation with professionalism and for putting the safety of our team and our customers first.'Ī spokesperson for the Chicago Police Department also confirmed to Insider that officers responded to a gate at O'Hare Airport around 6 a.m. United Airlines confirmed a disruption had occurred in a statement provided to Insider: 'A disruptive customer on a flight from San Francisco to Chicago was removed by law enforcement upon landing on Sunday, and one member of the flight attendant crew was taken to a hospital for evaluation. She said earlier in the flight the woman was yelling 'gibberish' and that 'Jesus Christ our savior was going to save us.' When the flight was preparing to land, the woman got out of her seat and refused the flight attendants' requests for her to sit, the passenger added, saying that's when she started recording. The person who posted the video, another passenger on United Airlines flight 476, gave more details in a follow-up video.

United airlines disruptive passenger